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On the first of April 1986, the Indian government set up the Mahanagar Telephone Nigam Limited (MTNL). The mobile network operator was established as a way to upgrade the telecommunications market and to improve the quality of services. MTNL was set up with the hopes to offer newer and more innovative services and to obtain some much needed revenue from the telecom market. The target market was mainly based in large metropolitan cities such as Mumbai and Delhi. MTNL has always been ahead in terms of technology; it was the first telephone network operator to convert its network into a digital one. Over the course of nearly two decades, the company has grown exponentially by offering new services and incorporating innovative technologies to maintain a customer friendly business model.
MTNL offer a wide variety of services, including wireless data, voice, telex, telephone and many other communication platforms. The company was the first to bring digital data exchange to India in 1986. In the year 1987, push button mobile phones were introduced into the market and they made dialing much easier.
In 1988, the company introduced Phone Plus to its subscribers which proved to be very beneficial to telephone users. Voice Mail was introduced in 1992 and proved to be quite a success. The integrated services digital network (ISDN) was set up by MTNL in 1996. In 1997, the company introduced a wireless network in Local Loop. Phone Plus already provided useful services like dynamic locking but MTNL soon added other services such as call waiting, call transfer, and hot lines. Other additional services added in 1997 included a CD-ROM telephone directory to all subscribers, interactive voice response system (IVRS), and fault booking system that provided 24/7 assistance to customers.
In the year 1998, MTNL introduced the first toll free voice service for their customers. Mobile data services or the Internet was set up by the company in 1999. The Millennium Telecommunication Limited was established in 2000 as a subsidiary of MTNL, and the company took care of various value added services. Under the name of Dolphin, MTNL launched its first GSM service in 2001. The brand name Garuda was used to launch the company’s first wireless internet services. MTNL established a joint venture in Nepal and set up the telecom company United Telecom Limited. The company was set up in as a collaborative effort along with TCIL, VSNL, and NVPL.
In 2001, the company entered an agreement with billjunction.com to provide online billing and bill facilities to their subscribers. In the year 2002, Trump was introduced: it was the company’s first GSM prepaid mobile service. In the same year, MTNL mail was also established. Currently MTNL also offer CDMA services and still provides affordable tariffs and plans to their customers.
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